bajeee Privacy Policy

1. Introduction and Scope

bajeee ("we", "us", or "platform") provides an online casino and sports betting service for users in Bangladesh. This privacy policy ("Policy") explains how we collect, use, store, and protect your personal information.

By accessing or registering on our website bajeee.cam, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

This policy applies to:

• All users of the bajeee.cam website
• Registered members who use bajeee gaming services
• Those who have subscribed to marketing communications
• Individuals who contact customer support via live chat or email

2. Information We Collect

bajeee collects certain personal information to provide responsible gaming services and meet legal obligations. The various categories of information are described below:

2.1 Identity Information

• Full name (as it appears on the national identity card)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Nationality and country
• Government-issued identity document details (for identity verification)

2.2 Contact Information

• Email address
• Mobile phone number
• Postal address (if required)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Gaming Activity Information

• Game play history and betting records
• Account balance and transaction details
• Participation in bonus and reward programs
• Responsible gaming preferences and limit settings

2.5 Technical Information

• IP address and device identification number
• Browser type and version
• Operating system information
• Login time and session duration
• Geographic location (at country level)

3. How We Collect Information

bajeee collects information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you register on bajeee, verify your account, make a deposit or withdrawal, or contact our customer support team.

3.2 Automatically Collected Information

When you use our platform, our systems automatically record technical information. This involves the use of cookies, log files, and similar tracking technologies.

3.3 Through Third Parties

We may also receive information from identity verification services, payment processors (bKash, Nagad, Rocket, Upay), and fraud prevention services. These third parties follow their own privacy policies.

4. Purpose of Using Information

We use your personal information only for specific, clear, and lawful purposes:

4.1 Service Delivery

• To create and manage your account
• To process deposit and withdrawal transactions
• To manage bonuses and rewards
• To run gaming activities smoothly

4.2 Identity and Age Verification

Our platform is for users aged 21 and above only. Verifying each user's age and identity is part of our legal obligation.

4.3 Security and Fraud Prevention

• To detect and prevent unauthorized access and fraud
• To comply with anti-money laundering (AML) regulations
• To prevent cybersecurity threats

4.4 Customer Support

We use your information to resolve your questions and issues and to provide 24/7 live chat support.

4.5 Responsible Gaming

We monitor your gaming activity to identify signs of addiction and to provide responsible gaming support.

4.6 Legal Compliance

Information is used to comply with applicable laws and regulations and to respond to lawful requests from authorities.

5. Data Storage and Security

bajeee takes the highest technical and organizational measures to protect your personal information. Our security measures are:

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Encryption of stored data (encryption at rest)
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication facility

5.2 Organizational Security

• Only authorized staff have access to personal information
• Regular staff training on data protection
• Strict data access policies and logging

5.3 Data Storage Location

Your information is stored on secure servers. Encryption technology is always used during data transfer. If a security breach occurs, we will act promptly and notify you as required by applicable regulations.

6. Sharing Information with Third Parties

bajeee does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in certain specific circumstances:

6.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These partners follow their own security regulations.

6.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt may receive limited technical information to operate their games.

6.3 Legal Obligations

Information may be shared with authorities pursuant to court orders, lawful requests from investigating agencies, or compliance with applicable law.

6.4 Business Transfers

In the event of any merger, acquisition, or business transfer, user information may be transferred, but the new authority will be required to comply with this privacy policy.

7. Cookies and Tracking Technologies

The bajeee website uses cookies and similar technologies that are stored in your browser. These improve your user experience.

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, verifying security, and submitting forms. Without them, the site will not function properly.

7.2 Functionality Cookies

These cookies remember your preferences — such as language preference, gaming settings, and account preferences — so you do not have to re-enter the same settings on each visit.

7.3 Analytics Cookies

We use analytics tools to understand site performance and usage patterns. This information is used in aggregate and is not personally identifiable.

7.4 Managing Cookies

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the site to stop working.

8. User Rights

As a user of the bajeee platform, you have the following rights regarding your own personal information:

8.1 Right of Access

You can contact us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, let us know — we will correct it promptly. You can also update certain details directly by going to the profile section of your account.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, dispute resolution, or contractual requirements.

8.4 Right to Data Portability

You may request a copy of the information you have provided in a structured, machine-readable format.

8.5 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. To exercise this right or for any data protection-related request, please contact us.

9. Data Retention Period

bajeee retains your personal information only for as long as is necessary and lawful.

• Active account data: for as long as the account remains active
• Transaction records after account closure: for the period required by legal obligations
• KYC (Know Your Customer) verification documents: in accordance with applicable regulations
• Customer service communication records: for a period sufficient to resolve disputes

Once the retention period ends, information is securely deleted or anonymised so that it can no longer be linked to any individual.

10. Protection of Minors

bajeee's services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform or has provided their information, we will immediately close that account and delete the associated data.

If a parent or legal guardian suspects that a minor is using our platform, please contact us immediately.

11. Changes to the Policy

bajeee may update this privacy policy as needed. For any significant changes, we will:

• Update the date on this page
• Notify registered users by email
• For important changes, consent may be requested again upon login

Continuing to use the platform after the policy has been updated will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

12. Contact

If you have any questions or comments about this privacy policy, or if you wish to exercise your data protection rights, please contact our data protection team:

• Email: [email protected]
• Live Chat: Contact our live chat section for 24/7 direct support

We aim to resolve your request within a reasonable time — generally within 30 business days. For data protection complaints, we will review the matter with the highest priority.